Welcome to Vashuqi! We're here to help you. We've compiled answers to our most common questions below. If you can't find the answer you're looking for, please don't hesitate to contact us.
Q: How do I know if my order is confirmed?
Once you place your order, you will receive a confirmation email and/or SMS from us with your order details. If you don't receive this within a few minutes, please check your spam or promotions folder.
Q: How can I track my order?
As soon as your order is dispatched (within 1-2 business days), we will send you another email/SMS with your Tracking Number (AWB) and a link to the Xpressbees website. You can also log in to your Vashuqi customer account at any time to check your order status.
Q: Can I change or cancel my order after it has been placed?
After placing your order, you can cancel it before dispatch. You may also email us at support@vashuqi.com or call us at +91-9650224875.
Q: How much does shipping cost?
Shipping is absolutely FREE on all orders, for both prepaid and Cash on Delivery (COD) methods.
Q: How long will it take to receive my order?
We process orders in 1-2 business days. Once dispatched, delivery typically takes 3-7 business days, depending on your location. So, you can expect your order to arrive within 4-9 business days from the date of purchase. For more details, please read our full Shipping Policy.
Q: Do you ship internationally?
Currently, Vashuqi only ships to serviceable pin codes within India. We do not offer international shipping at this time.
Q: What is your return policy?
We have a simple 7-day return policy. If you're not satisfied with your purchase, you can return any item within 7 days of delivery for a full refund.
Q: Are returns free?
Yes! We offer FREE return shipping for all orders.
Q: How do I start a return?
It's easy! You have two options:
Email us: Send your Order Number to support@vashuqi.com.
Use Your Account: Log in to your Vashuqi customer account, go to your order history, and select "Request Return."
Q: How will I get my refund?
We issue a full refund to your original payment method. For COD orders, the refund will be processed to your bank account. Once we receive and inspect your return, please allow 5-7 business days for the refund to reflect in your account. For full details, please read our Return & Refund Policy.
Q: What payment methods do you accept?
We accept all major payment methods, including:
Credit & Debit Cards (Visa, MasterCard, RuPay)
UPI (Google Pay, PhonePe, Paytm, etc.)
Net Banking
Wallets
Cash on Delivery (COD)
All our online payments are securely processed by Razorpay.
Q: Is Cash on Delivery (COD) available for my pin code?
We offer COD at no extra charge, but it is not available for all pin codes due to courier limitations. To check if COD is available for your address, please enter your pin code on the product page before adding to your cart.
Q: How do I choose the right size?
Please check out Size Chart Page.
Q: My chikankari/embroidered item looks slightly different from the photo. Why?
This is the beauty of handmade! Our chikankari and embroidery pieces are crafted by artisans. As a result, slight variations in patterns, stitching, and color are natural. This makes your item unique and is not considered a defect.
Q: How should I care for my Vashuqi garments?
Please check the wash care tag the care instruction are mentioned.
